LUCYGABY GUARANTEE

30 DAY FREE RETURNS*

We’ve built our reputation on quality, performance products, and we stand behind them. If you are not satisfied with the look, fit or feel of your Lucygaby product, return it within 30 days for a full refund.

We’ll even pay for the return shipping!*

*Sale section items are eligible for return/refund. Customer is responsible for return shipping on items purchased in the sale section of website. Cost of return label is deducted from refund. Typical shipping label costs range from $5-$9 with greater cost for those outside the continental U.S.

*Please note – Customized gear and Face Covering products are not eligible for return or exchange.

For defective product returns, please reference our Warranty Page.

Steps to start a return:

1.      Input your order ID in the about order ID box (example: Z-1234)

2.      Input the email used on the original order in the email box

3.      Click Create Request Button

4.      Select items to return from order and reason for return

5.      Click Submit

6.      Click return label and follow prompts

7.      Return unused item with return authorization number on package

Please allow two to three weeks from product arrival for processing. Refunds typically appear on credit card accounts one billing cycle from the original date of purchase. If your return was a gift, the credit will go to the original purchaser of the item.

PRODUCT EXCHANGES

We do not have to ability to create exchanges.  Please follow our return instructions above and place a second order with the items you’re seeking.  When we receive your original items back, we’ll process your return in full.  If you used a discount code on your original purchase, please contact us at help@lucygaby.com so we can help you get the same percentage off your exchange purchase.

FOR PRODUCTS PURCHASED FROM RETAILERS

If your Lucygaby product was purchased from a retailer other than  lucygaby.com, please return your product directly to the retailer.

FOR INTERNATIONAL ORDERS

Qualified returns accepted. Customer is responsible for shipping and duty for return and replacement order.

QUESTIONS?

If you have any questions on our returns policy, or have an item you wish to return that is outside of our 30 day terms, please contact us.

Hours of Operation

8AM to 5PM PST (Monday-Friday)

LUCYGABY

2719 Loker Avenue West. Suite B

Carlsbad, CA 92010

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